Customer Success Coach Park-IT Solutions, Birmingham

Customer Success Coach

A bit about us:

We are a SaaS company who specialise in parking solutions. We operate in the largest airports throughout the UK and we are backed by (Sunday Times Top 100 company to work for) Holiday Extras. We employ amazing people and give them the freedom to deliver brilliant things.

We handle over 4m car movements a year and have more than 3k employees using our platform daily…..and we’re just getting started!

The role and opportunity:

We are looking for a Customer Success Coach to help build the Park IT brand, drive amazing customer experience and deliver best in class training support.

You will play a vital role in the performance of the business, with responsibility for onboarding and training all new customers and making the connection between Partnerships/Business Development Team and the successful embedding of Park-It Technology.

You will be the first point of contact for the customer ensuring they have everything they need to roll out all aspects of Park-IT in their business and will be an expert trainer with the ability to manage the whole training cycle with customers. You’ll continuously seek to improve quality performance and the customer experience, gathering feedback and taking timely action for improvement.

As an excellent performance coach you know the difference between coaching, training and feedback and when to use each. The coaching you deliver is relevant and engaging, flexing your style to get the best out of the individual and ensuring you inspire ownership.

You are creative and experiential which helps ensure all collateral is visually engaging and you’ll consider different and innovative ways of delivering a message.

You will be a team player, not afraid to roll up your sleeves and support your peers and be
proactive in your approach, working with pace, embracing change and being solution-oriented; always thinking one step ahead and anticipating customer needs.

Responsibilities:

  • Manage the whole training cycle with customers identifying their needs, designing solutions as well as delivering the training and evaluating success
  • Facilitate training workshops for groups, 1to1s and shadowing sessions
  • Performance coaching
  • Build successful relationships with customers through regular engaging communication (newsletters, visits, webinars...etc.)
  • Embed and train customers on SaaS Technology
  • Report on relevant data and metrics in order to drive customer and business success
  • Know our competitors and any developments in the training/travel technology industry and use this to develop best in class training products/solutions

Essential Experience:

  • Instructional training design
  • Management of training cycle (needs analysis, design, deliver, evaluate)
  • Facilitation of training workshops, group, 121 and shadowing sessions
  • Coaching (ideally a qualification)
  • Customer Service experience
  • Experience with embedding and training SaaS Technology
  • Experience in an operational/travel/logistics environment
  • Used to a role with extensive travel and comfortable with remote working
  • Excellent IT skills
  • Location:

    Birmingham, UK (with extensive travel including Europe and beyond)

    What’s in it for me?

    This role has great potential for career development, we have high aims and the scope of the role will be growing as we do!

    Package: circa £28,000 + up to 10% bonus

    Company car (up to the value of £18k) with pension, fully flexible benefits package including private medical insurance and life assurance as well as heaps of discounted shopping and travel perks

    Full clean driving licence required

    Please add your details

    Benefits of working for Park-IT

     

    Park-IT has 100+ years of collective experience, as a company we take the opportunity to instil this experience within every member of our staff. Bringing them into the fold and helping them expand upon their skill set and work ethics.

    • Work for the UK’s most innovative parking software company
    • Receive career development support from an experienced management team
    • Be part of a forward-thinking company dedicated to solving problems with progressive software